Return & Refund Policy

We want you to be satisfied with your AsemaiBag purchase. Eligible items may be returned within 30 days.

Return Eligibility

To be eligible for a return, the item should be in the condition in which it was received, unused, with its original packaging and any included accessories. Proof of purchase or order information may be required.

How to Request a Return

Before sending an item back, contact us at samat.ydyrysuulu@gmail.com with your order information and reason for the return. We will provide return instructions and the appropriate return destination.

Do not send returns to our Wyoming business address unless we specifically instruct you to do so.

Return Shipping Costs

For returns due to a change of mind or personal preference, the customer is responsible for return shipping costs.

If you receive an incorrect, damaged, or defective item, contact us promptly. When the issue is confirmed, AsemaiBag will cover the applicable return shipping cost or provide another appropriate resolution.

Damaged or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, email us with your order details and clear photos showing the issue so we can review it.

Refunds

Once an eligible return is received and inspected, we will notify you regarding the refund. Approved refunds are issued to the original payment method. Your bank or card provider may require additional time to post the refund.