REFUND & RETURN POLICY
At AsemaiBag, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return or refund within 30 days of receiving your item.
30-Day Return Policy
You have 30 days after receiving your order to request a return.
To be eligible for a return, your item should be in the same condition that you received it, unworn or unused, and in its original packaging when reasonably possible. You will also need your receipt or proof of purchase.
To start a return or refund request, please contact us at:
samat.ydyrysuulu@gmail.com
Please include your order number and a brief explanation of the reason for your request. If the item arrived damaged, defective, or incorrect, please also include clear photos showing the issue.
Please do not send any products back without contacting us first.
RETURN WITHOUT SHIPPING THE ITEM BACK
In some cases, AsemaiBag may issue a full or partial refund without requiring the customer to return the item.
Whether a physical return is required will be determined after we review your request. If we approve a refund without a return, you may keep or responsibly dispose of the item.
Please do not assume that a return is unnecessary unless we have confirmed this to you by email.
If a physical return is required, we will provide you with return instructions and the appropriate return address.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order when it arrives.
If your item is damaged, defective, or you received the wrong item, contact us as soon as possible at samat.ydyrysuulu@gmail.com.
Please include your order number and photos showing the problem so we can evaluate the issue and make it right.
Depending on the circumstances, we may offer a replacement, full refund, partial refund, or another appropriate resolution. We may not require a damaged, defective, or incorrect item to be returned.
CHANGE OF MIND
If you simply changed your mind or the product is not suitable for you, please contact us within 30 days of receiving your order.
We will review your request and provide instructions. Depending on the circumstances, we may require the item to be returned before issuing a refund.
RETURN SHIPPING COSTS
If you receive a damaged, defective, or incorrect item and we require it to be returned, AsemaiBag will cover the reasonable return shipping cost or provide appropriate return instructions.
For returns that are not caused by an error, defect, or damage, the customer may be responsible for return shipping costs. We will inform you of any applicable return shipping costs before you send the item back.
EXCEPTIONS / NON-RETURNABLE ITEMS
Certain items cannot be returned, including:
• Gift cards
• Items marked as final sale
• Items that have been significantly used, damaged, or altered after delivery
This does not affect your rights regarding products that arrive damaged, defective, or incorrect.
If you are unsure whether your item is eligible, please contact us before attempting to return it.
EXCHANGES
We do not offer direct exchanges.
If you would like a different product, color, or style, please contact us regarding your existing order. You may place a new order for the item you would prefer.
REFUNDS
Once we have reviewed your return or refund request, we will notify you whether your refund has been approved.
If a physical return is required, the refund will generally be processed after the returned item has been received and inspected.
In some cases, we may approve a full or partial refund without requiring the item to be returned.
Approved refunds will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed after approval. Your bank or credit card provider may require additional time for the refund to appear in your account.
If more than 15 business days have passed since we approved your refund, please contact us at samat.ydyrysuulu@gmail.com.
CANCELLATIONS
If you need to cancel or change your order, please contact us as soon as possible.
We cannot guarantee that an order can be cancelled or modified once it has entered processing or has been shipped.
CONTACT US
For any questions regarding returns or refunds, please contact us at:
samat.ydyrysuulu@gmail.com